Refund policy

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RETURNS

THANK YOU FOR SHOPPING WITH US! PLEASE NOTE THAT WE DON’T OFFER PRODUCT RETURNS AT THIS TIME.

RUSK APPLIANCES + STYLING TOOLS ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES, THOUGH HAIRCARE ITEMS ARE. PLEASE SEE BELOW FOR OUR POLICY FOR EACH.

PLEASE NOTE, ONCE ORDERS HAVE BEEN PLACED THEY CANNOT BE MODIFIED OR CANCELED.

APPLIANCES + STYLING TOOLS POLICY

ALL APPLIANCES + STYLING TOOL PURCHASES ARE FINAL SALE. WE UNFORTUNATELY CANNOT ACCOMMODATE PRODUCT RETURNS AT THIS TIME. ALL APPLIANCES COME WITH A 2-YEAR WARRANTY.  PLEASE REACH OUT TO prosupport@ruskprofessional.com FOR WARRANTY RELATED QUESTIONS.

 

HAIR CARE PRODUCT POLICY

EXCHANGE

IF A HAIR CARE PRODUCT IS NOT RIGHT FOR YOUR HAIR TYPE, PLEASE LET US KNOW WITHIN 30 DAYS OF PURCHASE AT prosupport@ruskprofessional.com TO INITIATE AN EXCHANGE FOR A PRODUCT THAT SUITS YOU BETTER! PLEASE NOTE: EXCHANGES ARE SUBJECT TO A $5.99 RESTOCKING FEE FOR EACH PRODUCT.

REFUND

IF YOU BELIEVE YOUR HAIR CARE PRODUCT IS DEFECTIVE, PLEASE SEND US PHOTOGRAPHS FOR REVIEW AT prosupport@ruskprofessional.com WE WILL ISSUE A FULL OR PARTIAL REFUND IF THE PRODUCT IS DEFECTIVE.

WE ARE UNABLE TO PROCESS EXCHANGES OR REFUNDS ON  RUSK PRODUCTS PURCHASED FROM A RETAILER  PARTNER. PLEASE CONTACT THE RESPECTIVE RETAILER’S CUSTOMER SERVICE TEAM DIRECTLY FOR INFORMATION ON THEIR RETURN POLICY.